Privacy Policy

PlainID Privacy Policy 

Last Updated: April 27, 2022 

In order to ensure transparency and give you more control over your Personal Information, this privacy policy (“Privacy Policy”) governs how we, PlainID Ltd. (together,“PlainID”, “we”, “our” or “us”), use, collect and store personal data Personal Information we collect or receive from or about you (“you”) such as in the  following use cases:  

(i) When you browse or visit our website, https://www.plainid.com/ (“Website”) 

(ii) When you make use of, or interact with, our Website 

1. 1. When you request a free trial or a product demo 
   2. When you contact us (e.g. via our website or PlainID chatBot)  
   3. When you subscribe to our blog and/or PlainID News  
   4. When you download whitepapers 
   5. When you register to our webinars 
   6. When we process your job application 

(iii) When you attend a marketing event, exchange business cards with us or otherwise provide us with your Personal Data for marketing purposes (iv) When we acquire your Personal Data from third-party sources (such as lead-generation companies)  

(v) When we use the Personal Data of our customers 

(vi) When we use the Personal Data of our resellers, partners, distributors, agents and/or finders  

(vii) When we use the Personal Data of our service providers  

(viii) When you interact with us on our social media profiles (e.g., Facebook, YouTube, Twitter, LinkedIn)  

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this  Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal Data” or “Personal Information” means any information that  can be used, alone or together with other data, to uniquely identify any living human being, and any information deemed as Personally Identifiable Information by privacy  laws. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table  below is only relevant to GDPR and UK-GDPR protected individuals. 

This Privacy Policy forms part of our Terms of Use which is available at https://www.plainid.com/terms/ (“Terms”). Any capitalized but undefined term in this Privacy  Policy shall have the meaning given to it in the Terms. 

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement. 

Table of contents:  

1. What information we collect, why we collect it, and how it is used 
2. How we protect and retain your Personal Data 
3. How we share your Personal Data 
4. Additional information regarding transfers of Personal Data 
5. Your privacy rights 
6. Use by children 
7. Interaction with third party products 
8. Log files  
9. Analytic tools 
10. Specific provisions applicable under California privacy law 
11. How to contact us 

This Privacy Policy may be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement  significant changes to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website  or by other means. 

1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

Specific Personal Data we collect	Why is the Personal Data  collected and for what  purposes?	Legal basis (GDPR only, if  applicable)	Third parties with whom  we share your Personal  Data	Consequences of not providing  the Personal Data
When you browse or visit our Website
Cookies, analytic tools and log  files  For more information, please read  our cookies policy  https://www.plainid.com/cookies policy/	• To analyze, support and  improve our Website.   • To personalize the  Website	• Consent (non-essential  cookies)   • Legitimate interest (e.g.  essential cookies)	3rd party platforms such as  for the following purposes:  Hubspot, customer  relationship management,  product marketing.	Certain Website features may not  be available   Read more about the purposes of  each cookie here  https://www.plainid.com/cookies policy/
When you make use of, or interact with, our Website
When you request a free trial or a product demo
• Full name  • Job Title  • Company name  • Phone number  • Email address	• To provide you with a  demo of PlainID’s  services  • To send you marketing  communications	• Processing is necessary in  order to take steps at the   request of the data subject  prior to entering into a   contract i.e. license   agreement.	3rd party platforms such as  for the following purposes:  Hubspot, customer  relationship management,  product marketing.	• Cannot provide you with a  demo of PlainID’s services  • Cannot send you marketing  communications

 

		• Legitimate interest (e.g.  to provide a demo,   marketing   communications)  • Consent (marketing   communications)
When you contact us (e.g. via our website or PlainID chatBot)
• Full name  • Job Title  • Company name  • Phone number  • Email address  • Country   • Any other information you  provide us with in your  request	• To answer your  question(s)/request(s)  • To provide you with  support  • To customize your  experience  • To send you marketing  communications	• Processing is necessary in  order to take steps at the   request of the data subject  prior to entering into a   contract i.e. license   agreement.   • Legitimate interest (e.g.  to respond to your   request, marketing   communications)  • Consent (marketing   communications)	3rd party platforms such as  for the following purposes:  Hubspot, CRM	• Cannot answer your  question(s)/request(s)  • Cannot provide you with  support  • Cannot customize your  experience  • Cannot send you marketing  communications
When you subscribe to our blog and/or PlainID News
• Email address	• To send you blog posts,  news, company and  product updates, webinar  and event invitations,  eBooks, white papers  and blogs and special  announcements   • To send you marketing  communications	• Legitimate interest (e.g.  to send you blog posts   and news, marketing  communications)  • Consent (marketing  communications)	3rd party platforms such as  for the following purposes:  Hubspot, CRM	• Cannot send you blog posts,  news, company and product  updates, webinar and event  invitations, eBooks, white  papers and blogs and special  announcements   • Cannot send you marketing  communications
When you download whitepapers
• Full name  • Email address  • Job title  • Company name	• To enable you to  download PlainID’s  whitepapers  • To send you marketing  communications	• Legitimate interest (e.g. to  enable you to download  whitepapers)  • Consent	3rd party platforms such as  for the following purposes:  Hubspot, CRM	• Cannot enable you to  download PlainID’s  whitepapers  • Cannot send you marketing  communications
When you register to our webinars
• Full name  • Business email address  • Company name	• To register you for  webinars  • To send you marketing  communications	• Legitimate interest (e.g.,  to allow you to view the  webinars)  • Consent	3rd party platforms such as  for the following purposes:  Hubspot, CRM,  GoToWebinar	• Cannot register you for  webinars  • Cannot send you marketing  communications
When we process your job application
• Full name   • Email address  • CV   • Any other information that  you decide to provide/supply	• To process your job  application  • To assess your  suitability for the role  • To schedule an  interview  • To communicate with  you regarding the role	• Processing is necessary  for the performance of a  contract to which the data  subject is party or in order  to take steps at the request  of the data subject prior to  entering into a contract  (i.e. employment  contract).  • Legitimate interest (e.g.,  in processing your  application for the  purpose of evaluating you  for the applicable  position).	3rd party platforms such as  for the following purposes:  WordPress	• Cannot process your job  application  • Cannot assess your  suitability for the role  • Cannot schedule an  interview  • Cannot communicate with  you regarding the role
When you attend a marketing event, exchange business cards with us or otherwise provide us with your Personal Data for marketing purposes

 

• Full name  • Email address  • Phone number  • Title  • Company name  • Business card   • Any other information that you  decide to provide/supply us  with	• To send you marketing  communications  • To initiate a business  communication and  establish and business  relationship	• Legitimate interest (e.g.,  in contacting you after  you showed interest in our  products and services).  • Consent	3rd party platforms such as  for the following purposes:  Hubspot, CRM	• Cannot send you marketing  communications  • Cannot initiate a business  communication and establish  and business relationship
When we acquire your Personal Data from third-party sources (such as lead-generation companies)
• Company and firmagraphic  data	• To establish a business  connection  • Marketing	• Consent	3rd party platforms such as  for the following purposes:  Hubspot, CRM	• Cannot establish a business  connection  • Cannot send you marketing  communication
When we use the Personal Data of our customers
• Full name  • Company name  • Job title  • Business address  • Phone number  • Payment information   • Any other data you decide to  provide/supply	• To provide our services  • To perform the  applicable agreement  • To communicate with  our customers (e.g., to  inform you when a new  version of our platform is  available)	• Processing is necessary  for the performance of a  contract to which our  customer is a party.  • Compliance with a legal  obligation (e.g. tax laws,  bookkeeping laws, etc.).  • Legitimate interest (e.g.  send you contract-related  communications).	3rd party platforms such as  for the following purposes:  Hubspot, CRM	• Cannot provide the services  • Cannot perform the  agreement  • Cannot communicate with  you
When we use the Personal Data of our resellers, partners, distributors, agents and/or finders
• Full name  • Company name  • Job title  • Business address  • Phone number  • Payment information   • Any other data you decide to  provide/supply	• To discuss business  terms and to perform the  applicable agreement  • To communicate with  our resellers	• Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.  • Legitimate interest (e.g.  send you contract-related  communications).	3rd party platforms such as  for the following purposes:  Hubspot, CRM	Cannot discuss business terms and  to perform the applicable  agreement  Cannot communicate with our  resellers
When we use the Personal Data of our service providers (e.g. contact details)
• Full name  • Company name  • • Job title  • Business address  • Phone number  • Payment information   • Any other data you decide to  provide/supply	• To contact our service  providers and suppliers  • To perform the  applicable agreement  • Marketing	• Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.  • Legitimate interest (e.g.  perform the contract, send  contract-related   communications)  • The legal basis for  marketing   communications is  Consent	3rd party platforms such as  for the following purposes:  Hubspot, CRM	• Cannot contact our service  providers and suppliers  • Cannot perform the  applicable agreement  • Cannot send you marketing  communications
When you interact with us on our social media profiles (e.g., Facebook, YouTube, Twitter, LinkedIn)
• Full Name  • Business email  • Company name  • Job title  • Phone number  • Any other data you decide to  provide/supply	• To reply and/or respond  to your request or  question	• Consent   • Legitimate interest (e.g. to  respond your questions)	3rd party platforms such as  for the following purposes:  Hubspot, CRM	Cannot reply or respond to your  request

Finally, please note that some of the abovementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to  identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by  the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means  information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information  and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).  

2. HOW WE PROTECT AND RETAIN YOUR PERSONAL DATA 

2.1. Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that  we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends  in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords,  please make sure to take appropriate measures to protect this information. 

2.2. Retention of your Personal Data. Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request.  Please note that, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance  with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or  challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. We have an internal data retention policy  to ensure that we do not retain your Personal Data perpetually. Regarding retention of cookies, you can read more in our cookie  policy https://www.plainid.com/cookies-policy/. 

3. HOW WE SHARE YOUR PERSONAL DATA 

In addition to the recipients described above, we may share your Personal Data as follows: 

3.1. With our business partners with whom we jointly offer products or services. We may also share Personal Data with our affiliated companies.  3.2. To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation,  federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order; 3.3. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your  Personal Data to such third party (whether actual or potential) in connection with the foregoing events; 

3.4. In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer,  disclose or assign your Personal Data in connection with the foregoing events; and/or  

3.5. Where you have provided your consent to us sharing or transferring your Personal Data (e.g., where you provide us with marketing consents or opt-in to optional  additional services or functionality). 

4. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA 

4.1. Storage: Hubspot’s product infrastructure is hosted on Amazon Web Services (AWS) in the United States East region. HubSpot leverages the Google Cloud  Platform (GCP) in the EU (Frankfurt, Germany region) to support the processing of local customer data that is critical to our customers’ businesses.  4.2. Access from Israel: Access from Israel is covered by the European Commission’s adequacy decision regarding Israel. You can read more here:  https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en. 

4.3. External transfers: Where we transfer your Personal Data outside of EU/EEA and/or the United Kingdom (“UK”) (for example to third parties who provide us  with services), we will generally obtain contractual commitments from them to protect your Personal Data. When PlainID engages in such transfers of personal  information, it relies on i) adequacy decisions as adopted by European Commission on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR) or by the  information Commissioner’s Office (“ICO”) on the basis of Article 45 of the UK GDPR (for example, when we access from Israel), or ii) Standard Contractual  Clauses issued by the European Commission or by the ICO. PlainID also continually monitors the circumstances surrounding such transfers in order to ensure  that these maintain, in practice, a level of protection that is essentially equivalent to the one guaranteed by the GDPR and/or the UK GDPR. 

5. PRIVACY RIGHTS. 

5.1. Rights: The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to  individuals protected by the GDPR): 

• You have a right to access Personal Data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to  charge an appropriate administrative fee where permitted by applicable law; 
• You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading; 
• You have the right to request the erasure/deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we  are required to retain your Personal Data, for example for the establishment, exercise or defense of legal claims; 
• You have the right to object, to or to request restriction, of the processing; 
• You have the right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine readable format, and that you have the right to transmit that data to another controller; 
• You have the right to object to profiling; 
• You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your  data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not  affect the lawfulness of processing based on consent before its withdrawal; 
• You also have a right to request certain details of the basis on which your Personal Data is transferred outside the European Economic Area, but data transfer  agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality ; 
• You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of  alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us  before you contact your local supervisory authority and/or relevant institution. 

6.  You can exercise your rights by contacting us at privacy@plainid.com . Subject to legal and other permissible considerations, we will make every reasonable effort to  honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your  request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We  reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would  adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with  your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

7.  USE BY CHILDREN. We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about  children under the age of eighteen. If you are under the age of eighteen (18), do not provide any Personal Data to us without involvement of a parent or a guardian.  For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide Personal  Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at  privacy@plainid.com.

8.  INTERACTION WITH THIRD PARTY PRODUCTS. We may enable you to interact with third party websites, mobile software applications and products or  services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party  Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy  policies of each Third Party Service.

9.  LOG FILES. We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time  stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information to analyze trends, administer the Website,  track users’ movement around the Website, and gather demographic information.

10.  ANALYTIC TOOLS 

Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as  how often users visit this Website, what pages they visit when they do so, and what other sites they visited prior to coming to the Site. We use the information we get  from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with  Personal Information we collect. . Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the  Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/ , and the Google Privacy Policy, available  at http://www.google.com/policies/privacy. You may learn more about how Google collects and processes data specifically in connection with Google Analytics  at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google  Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/. 

We reserve the right to remove or add new analytic tools. 

11. SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW 

10.1. Do Not Track. We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the  ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party  web sites or online services. We may allow third parties, such as companies that provide us with analytics services, to collect personally identifiable information about an  individual consumer’s online activities over time and across different web sites when a consumer uses the Website.  

10.2. Deletion of Content from California Residents. If you are a California resident under the age of 18 and a registered user, California Business and Professions Code  Section 22581 permits you to remove content or Personal Information you have publicly posted. If you wish to remove such content or Personal Information and you  specify which content or Personal Information you wish to be removed, we will do so in accordance with applicable law. Please be aware that after removal you will not  be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted  and that there may be circumstances in which the law does not require us to enable removal of content. 

10.3. Your Choices. You have certain choices about your Personal Information. Where you have consented to the processing of your Personal Information, you may  withdraw that consent at any time and prevent further processing by contacting us as described in this Privacy Policy. Even if you opt out, we may still collect and use non Personal Information regarding your activities on our services and for other legal purposes as described above. While we cannot guarantee privacy perfection, we will  address any issue to the best of our ability as soon as possible. We will process such requests in accordance with applicable laws. To protect your privacy, we will take  steps to verify your identity before fulfilling your request.  

12. CONTACT US 

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we  encourage you to first contact us at privacy@plainid.com 

• Data controller: PlainID Ltd.